Privacy Policy

Last Updated: October 9, 2026

Orvenlora Furniture ("we," "us," or "our") operates https://orvenlorafurniture.com. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, or contact us.

1. Information We Collect

Depending on how you interact with our store, we may collect:

• Contact information, including your name, email address, billing address, and shipping address.

• Order information, including purchased products, order history, and transaction details.

• Payment-related information processed through Shopify and applicable payment service providers.

• Customer service communications, including inquiries, return requests, and refund requests.

• Technical information, such as browser type, device information, IP address, and website activity, where collected.

• Cookie, analytics, and marketing preference information, where applicable.

We do not intentionally store complete payment card details on our own systems.

2. How We Use Personal Information

We may use personal information to:

• Process payments and fulfill orders.

• Arrange shipping, delivery, returns, exchanges, and refunds.

• Send order confirmations, tracking updates, and essential service communications.

• Respond to customer inquiries and resolve disputes.

• Detect fraud and prevent unauthorized transactions.

• Operate, maintain, and improve our website and services.

• Send promotional communications where permitted by law and consistent with your preferences.

• Comply with legal, tax, accounting, and regulatory obligations.

3. Shopify and Third-Party Service Providers

Our store is hosted on Shopify. Shopify and other service providers may process information to support website hosting, checkout, payments, analytics, customer support, fraud prevention, and order fulfillment.

We may share relevant information with payment processors, shipping carriers, fulfillment partners, and other service providers when reasonably necessary to provide our services.

We do not sell personal information for money. Any sharing for targeted advertising or similar purposes will be handled according to applicable privacy laws and available opt-out rights.

4. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, and similar technologies to maintain website functionality, remember preferences, measure performance, understand shopping activity, and support advertising where enabled.

You may manage cookies through your browser settings and any consent tools available on our website. Disabling certain cookies may affect website functionality.

Where required by law, we will obtain consent before using non-essential cookies or similar technologies.

5. Marketing Communications

We may send promotional emails where permitted by law and consistent with your preferences.

You may unsubscribe through the link in a marketing email or contact ryansba.lin@gmail.com. Unsubscribing from marketing will not prevent us from sending essential communications relating to existing orders or customer service requests.

6. Data Retention

We retain personal information for as long as reasonably necessary for order fulfillment, customer support, fraud prevention, dispute resolution, and legal or accounting compliance.

Retention periods depend on the type of information and applicable legal requirements.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. International Data Transfers

Depending on the locations of Shopify and our service providers, personal information may be processed or stored in countries other than your country of residence. Where required, appropriate safeguards will be applied to international transfers.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to access, correct, delete, or obtain a copy of your personal information. You may also have rights to object to certain processing, withdraw consent, or opt out of specific data sharing or targeted advertising.

To submit a privacy request, email ryansba.lin@gmail.com. We may need to verify your identity before processing your request.

You may also have the right to lodge a complaint with the relevant data protection authority.

10. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children where such collection is restricted by applicable law.

If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their independent privacy practices. Please review their privacy policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business practices, services, or legal requirements. The revised policy will be published on this page with an updated revision date.

13. Contact Us

Orvenlora Furniture

Website: https://orvenlorafurniture.com

Email: ryansba.lin@gmail.com