Return and Refund Policy

Last Updated: October 9, 2026

At Orvenlora Furniture, we aim to provide a straightforward shopping experience. We offer a 30-day return and exchange window, with free returns and exchanges under the terms described below.

1. Return Window

You may request a return or exchange within 30 days of receiving your order.

Please contact us before sending any item back. We will provide the appropriate return instructions and confirm the return destination.

Items should generally be returned in their original condition with included accessories and packaging where reasonably possible. These conditions do not limit any mandatory rights relating to defective, damaged, incorrect, or misdescribed goods.

2. Free Returns and Exchanges

We offer free returns and exchanges for eligible requests submitted within the 30-day return window.

For approved returns, we will provide instructions and arrange or authorize an appropriate return method without charging you a return shipping fee.

Please obtain our instructions before sending an item back. Do not send returns to an unconfirmed address.

3. How to Request a Return

Email ryansba.lin@gmail.com and include:

• Your order number.

• The item you wish to return or exchange.

• The reason for your request.

• Photos or supporting information, if relevant.

Our customer service team will review your request and explain the next steps.

4. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us promptly with your order number and, where possible, photographs.

We will review the issue and offer an appropriate resolution, which may include a replacement, exchange, repair, or refund, depending on the circumstances and applicable law.

We will not charge return shipping fees for eligible claims that we are responsible for handling under this policy or applicable law.

5. Refund Processing

Once a returned item has been received or the relevant claim has been reviewed and approved, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method. We aim to initiate approved refunds within 5–10 business days. Your bank, card issuer, or payment provider may require additional time to post the funds.

If your refund has not appeared after the applicable processing period, contact ryansba.lin@gmail.com with your order number.

6. Exchanges

Exchange requests must be submitted within 30 days of delivery. Exchanges are subject to product availability.

If a replacement is unavailable, we will contact you to discuss an appropriate alternative or refund, as applicable.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We will make reasonable efforts to cancel orders that have not entered fulfillment or dispatch.

Once an order has been dispatched, cancellation may no longer be possible. You may still request a return under this policy or exercise any applicable statutory cancellation rights.

8. Missing or Late Refunds

If you have not received an approved refund, check your payment account and contact your bank or payment provider if necessary. If the refund remains outstanding, email us with your order number and relevant details.

9. Statutory Consumer Rights

This policy does not exclude or restrict mandatory consumer rights. Where applicable law provides additional rights concerning cancellations, defective goods, refunds, repairs, or replacements, those rights will prevail.

10. Contact

Orvenlora Furniture

Website: https://orvenlorafurniture.com

Email: ryansba.lin@gmail.com